We take great care in ensuring that your package reaches its destination safely. In the unfortunate event that a package is lost in transit to its destination, we will take full responsibility for it. We will work with the shipping carrier to investigate the situation and attempt to locate the package. If the package cannot be found, we will offer a replacement or a refund, depending on your preference.

However, it is important to note that we cannot be held responsible for packages that are not delivered due to an incorrect shipping address provided by the customer. It is crucial that you double-check and verify the shipping address before placing your order. If a package is returned to us due to an incorrect address, we will gladly reship it to the correct address, but any additional shipping charges will be the responsibility of the customer.

In cases where a package is marked as “delivered” at the destination by the shipping carrier, we consider it successfully delivered. If you believe your package was stolen or misplaced after it was marked as delivered, we recommend contacting the shipping carrier and local authorities to report the incident. Unfortunately, we cannot be held responsible for packages that have been marked as delivered.


Due to hygiene reasons, all earring purchases are considered final sale and are not eligible for returns or exchanges. We are committed to providing you with high-quality products, and for this reason, we do not accept returns on earrings. We appreciate your understanding in this matter.

Sale Items:
All sale pieces are also considered final sale and are not eligible for returns or exchanges. We offer these items at discounted prices and, therefore, cannot accept returns or exchanges on sale items. Please carefully review the product details and consider your purchase before completing the order.

General Returns:
We want you to be satisfied with your purchase, and if you encounter any issues with your item, we are here to assist you. If the item doesn’t fit or meet your expectations, you have a 5-day exchange policy from the date of arrival. Please contact us at [email protected] before initiating any return or exchange, and we will provide you with the necessary instructions.

To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It should also be returned in its original packaging to ensure its protection during transit. Please include any relevant documentation, such as your order number or receipt, to help us process your request more efficiently.

We understand that circumstances may arise where you may no longer wish to keep the item you purchased. However, we do not offer refunds. Instead, we provide store credit for eligible returns and exchanges. The store credit can be used towards future purchases on our website.

Please note that the customer is responsible for any shipping costs associated with returns or exchanges, unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.

If you have any further questions or concerns regarding our policies, please don’t hesitate to reach out to us at [email protected]. We value your satisfaction and will do our best to assist you.